How Can We Help Today?
Owned and operated by Charisma Sports, our team is ready to help with orders, product questions, or choosing the right equipment.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your shipment in real time. If you have not received this email, check your spam folder or contact us with your order number.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space or needs, please review our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different model?
We are happy to help with exchanges within our return window. Reach out to us by email or phone with your order details and the item you would like instead, and we will walk you through the process.
How do I choose the right basketball shooting machine or golf simulator for my space?
Space dimensions, ceiling height, and intended use all matter when selecting equipment like shooting machines or golf simulators. Send us your room measurements and goals, and we will recommend options that fit your setup perfectly.
What should I consider when selecting a pool table?
Key factors include the size of your game room, the type of slate, cloth quality, and whether the table suits casual family play or more competitive use. Our team can help match you with the right table based on your space and playing style.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Quick Responses
We aim to reply to every inquiry within 24 hours so you can get back to planning your game room.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If your equipment is not the right match for your space, our 30-Day Returns policy has you covered.
